Refund policy
Applies to Cloud Architects Exchange risk-based trade setup analysis training and related reviews. It does not cover products or delivery models we do not offer.
Scope
This policy covers booked labs, clinics, workshops, journal reviews, and debrief sessions where a deposit or full fee has been paid under a written confirmation. Website prices are informational only and do not trigger automatic charges.
Full refund eligibility
If you cancel in writing (including email) at least five business days before the confirmed start date, and we have not yet delivered session materials or begun reviewing your journal samples, you may request a full refund of amounts paid for that booking.
Partial refunds
If preparation has started—intake call completed, materials issued, or sample review underway—but the main session has not occurred, we may refund the paid amount minus a preparation fee (typically twenty percent of the confirmed fee; the confirmation letter controls). If more than half of a multi-session program is complete, fees for finished sessions are non-refundable; unused follow-up sessions may be settled separately.
Non-refundable items
- Sessions or debriefs already delivered as scheduled.
- Bookings closed after we requested required samples or attendance details and received no response within the stated deadline.
- No-shows for a confirmed session without at least twenty-four hours’ notice (the session fee or the corresponding portion of a package may be retained).
- Printed or custom materials already produced at your request and listed separately on the confirmation.
Cancellation and rescheduling
You may reschedule a confirmed session once without fee if you notify us at least twenty-four hours ahead. Further reschedules may incur an administrative fee or a new calendar slot subject to availability. We may reschedule for facilitator illness or venue issues and will offer a new date or a refund for the affected session.
Deposits and work already started
Deposits secure a calendar seat. Once a deposit is applied to preparation or materials, the partial-refund rules above apply. Completed analysis hours and delivered worksheets count as services rendered.
How to request a refund
Email hello@cloudarchitectsexchange.digital or call +81 31-128-6788 with your booking reference, payment date, and reason. We confirm eligibility within five business days. Approved refunds are usually returned within ten business days via the original payment method; if that method is unavailable, we arrange bank transfer using details you provide.
Exceptions
If force majeure (for example major transport shutdowns or severe weather affecting Toranomon access) prevents delivery and both parties agree to end the booking, we settle unused portions without punitive fees, or extend the booking by mutual agreement.